Late Cancellations: It's Not Just About The Fee

An email lands in your inbox. It is your first client of the day, cancelling because they have had a family bereavement. You have a cancellation policy, but applying it suddenly feels really hard.

And this dilemma does not just arise in one-to-one client work, but also in organisational and consultancy contexts, when a piece of work is cancelled at short notice.

In this short audio, I explore why late cancellations are rarely just a practical issue, and what can help to manage them. I look at some of the psychology explaining why they can feel so emotionally charged and what is being activated in the moment. I talk about why the working frame of your business matters more than you might think, and what Prevent, Protect and Perspective can offer when you are navigating these dilemmas.